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Privacy Policy

Last updated: 2026-06-22

Ignikah Technology Co., Ltd. ("we", "us", "our") operates the IgniShark platform. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect​

Information you provide:

  • Account information (name, email address, company name)
  • Payment information (processed by Paddle; we do not store card details)
  • Communications with our support team

Information collected automatically:

  • Usage data and analytics
  • IP address and browser information
  • Cookies and similar tracking technologies

2. How We Use Your Information​

We use your information to:

  • Provide and improve the Service
  • Process payments and manage subscriptions
  • Send service-related communications
  • Comply with legal obligations

3. Data Sharing​

We do not sell your personal data. We may share data with:

  • Paddle (payment processing)
  • Cloud infrastructure providers (hosting and storage)
  • Analytics providers (usage analytics)
  • Law enforcement when required by law

4. Data Retention​

We retain your data for as long as your account is active or as required by law. You may request deletion of your data by contacting us.

5. Your Rights​

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

6. Cookies​

We use cookies to maintain session state and analyze usage. You may disable cookies in your browser settings, though this may affect Service functionality.

7. Security​

We implement industry-standard security measures to protect your data. No method of transmission over the Internet is 100% secure.

8. International Transfers​

Your data may be processed outside Taiwan. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy​

Our Service is not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy​

We may update this policy from time to time. We will notify you of significant changes by email or via the Service.

11. Contact​

For privacy-related inquiries: Ignikah Technology Co., Ltd. 9F.-1, No. 132, Sec. 2, Nanjing E. Rd., Zhongshan Dist., Taipei City 104095, Taiwan Email: privacy@ignikah.dev